Frequently Asked
Questions

POWERFUL & ELEGANT

Questions About Our Services?

Brisban'e #1 Trusted Company For Warehouse Labour Supply And Container Unloading Services

How many workers can I hire from Tough Yakka?

We have a wide range of specialised staff to choose from ranging in skills for pick packers, General Hands, Forklift operators and heavy lifters. No matter how much additional help you need we have the team to support your job.

How long does it take to unload a container?

It all depends on the product the container holds. We normally unload a 40 Foot HQ in and average time of 1.5 hours per container. If there’s a timeframe we simply “Bulk up” with a extra crew members and get the job done quicker.

Do you shrink wrap products before they are packed?

If this is the clients requirement, yes we can certainly shrink-wrap the contents of your container before it is packed and shipped.

How do you deal with damaged goods?

Photos are taken of the damaged stock or item along with the container number and an email gets drafted and sent to the warehouse supervisor for approval. You may need this documentation if you are claiming damages through your insurance.

Can you load less than container load (LCL)?

If this what you require for your shipment then yes we can load half or quarter containers.

Can you sort out customs clearance?

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Can you assist with import and export documents?

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Do you charge per container or by the hour?

Are rates are charged per container not by the hour, this means you have fixed fee pricing and can often get your container unloaded in a faster turn around time. We can expand our team to get more containers unloaded in a day, saving you time and money. This is what makes Tough Yakka stand out from our competitors.

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What do you charge for warehouse labour?

Our competitive rates for quality staff make us the popular choice when it comes to Labour hire. Charges are based on skills and amount of team members you require. Please contact us for a quote on warehouse labour hire.

Are you covered for public and property liability and workers compensation?

All staff, machinery and property are covered under an appropriate level of insurance for your peace of mind and our workers safety.

What areas do you service?

Currently we supply warehouse labour and container loading and unloading services to the whole of Brisbane and the Gold Coast but will be expanding through the whole of Australia in the very near future

Can I hire a labour force as a once off?

Any labour requirement needed for your business can be catered for and we certainly can supply a team as a once of or for both business related and personal container unloading jobs.

Do you only unload in the Port Of Brisbane?

We service businesses in the whole of Brisbane/Gold Coast area.

. What qualifications do you workers hold?

Mainly forklift licences and all workers also hold and First aid qualifications.

Can you organise logistics and shipping once my container is loaded?

We have partners across Australia to help with the logistics side of your shipment, if you require further assistance please don’t hesitate to get in touch where we will personally set you on the right path.

Do you provide general labour hire?

We have a wide range of specialised staff to choose from ranging in skills for pick packers, General Hands, Forklift operators and heavy lifters. No matter how much additional help you need we have the team to support your job.

Do you load or unload containers for truck transit?

However you are transporting your goods i.e ship, rail or road we can assist you with all loading and unloading requests. Give us a call today to find out more.

Tough Yakka have been unloading and loading our containers for many years now and I have to say i have never come across a more reliable logistics company to work with. All of our loads are handled on time, efficiently and carefully. We have never had any damages and I am happy to recommend them to others. Keep up the great work.

ESR

Tough Yakka have been working with us to streamline our logistics process her in Brisbane, Australia. I find them professional and easy to deal with and so far have exceeded our expectations with their exceptional team. 

MOXY & PROPACK
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